Frequently Asked Questions

Get answers to common questions about BingeTV

How do I get started with BingeTV?

Getting started is easy! Simply choose a package that suits your needs, register for an account, and pay using M-PESA. Once payment is confirmed, you'll receive your login credentials and can start streaming immediately on any compatible device.

Which devices are supported?

BingeTV works on Smart TVs (Samsung Tizen, LG WebOS), Android TV, Amazon Firestick, and mobile devices. We offer native BingeTV apps for Android TV, Samsung Tizen, and LG WebOS with 100% feature parity - all platforms have identical functionality including:

  • 7-category comprehensive settings system
  • Enhanced player with D-pad channel switching
  • Preview player on channel hover
  • EPG auto-refresh every 6 hours
  • Dynamic grid customization (3-8 columns)
  • M3U and Xtream Codes support

Download our native apps directly from our website for the best experience. If our app is not compatible with your device, TiviMate8KPro is available as an alternative.

How does M-PESA payment work?

You can pay using either our Till number or Paybill number. After selecting your package, you'll receive the payment details via SMS. Once payment is confirmed, your account will be activated automatically within minutes.

Can I watch on multiple devices simultaneously?

Yes! Depending on your package, you can stream on 1, 3, 5, or up to 10 devices simultaneously. Each device counts as one connection, so you can share your subscription with family members.

What internet speed do I need?

For SD quality, we recommend at least 2 Mbps. For HD streaming, 5 Mbps is ideal. For 4K content, you'll need 15+ Mbps. Our adaptive streaming automatically adjusts quality based on your connection.

Is there customer support available?

Absolutely! We provide 24/7 customer support through WhatsApp, live chat, phone, and email. Our support team is always ready to help with any technical issues or questions you may have.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time. Your service will continue until the end of your current billing period. You can manage your subscription and billing through your user dashboard.

Do you offer refunds?

We offer a 7-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first week, contact our support team for a full refund.