Refund Policy

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscribers. If you're not completely satisfied with BingeTV within the first 7 days of your subscription, we'll provide a full refund.

Eligibility Requirements:

• Refund requests must be made within 7 days of the initial subscription
• You must not have violated our Terms of Service
• Refund requests should be submitted through our support channels
• Only the first subscription payment is eligible for refund

How to Request a Refund

To request a refund, please contact our support team through any of the following methods:

Please include the following information in your refund request:

• Your full name
• Email address used for registration
• Date of subscription
• Reason for requesting refund
• M-PESA transaction ID (if applicable)

Processing Time

Refund requests are typically processed within 3-5 business days. Once approved, refunds will be processed through the same payment method used for the original transaction.

For M-PESA payments, refunds will be sent back to the phone number used for payment.

Exceptions

Please note that the following situations are not eligible for refunds:

• Subscriptions cancelled after the 7-day guarantee period
• Violation of our Terms of Service or Acceptable Use Policy
• Disputes related to content availability or quality issues (please contact support first)
• Failed payments or chargebacks initiated by the user

Alternative Solutions

Before requesting a refund, our support team may offer alternative solutions such as:

• Technical assistance with streaming issues
• Account adjustments or credits
• Package changes or upgrades
• Extended trial periods

This policy is effective as of June 2026 and may be updated periodically. Please check this page for the most current information.